Privacy policy

This privacy policy refers to our website address is: http://silverpeaks.club

Below is a summary of what personal data we collect, why we collect it and how it is used.

Contact forms

Any data stored in our contact forms will be used exclusively fro the purposes of responding or acting upon your communication unless you have requested we add you to our mailing list.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use web analytics platforms to understand who is using our site and optimise the experience for everyone. This is anonymised data and not kept by Green Elf Trees, it is accessed through third party solutions such as google analytics.

Order information

Address data and name

We use address and name information to deliver to you and to charge your payment card. It will be retained for audit purposes only. Where a product is a gift, the receiver's information would also be retained solely for delivery records

Phone number

We use your phone number so that we can contact you and ensure your delivery reaches you safely on the day. We will only ever use this number for communication in relation to your order or for feedback in relation to the order. This will be deleted once your order has been fulfilled.

Email address

We use your email address to update you on your order progress or to reply to queries you have made.  Once we believe your order has been delivered we will send you a feedback email, if you have not subscribed as part of the order process this will be the final communication you receive from us.

Types of Email communications

Transactional communications

All orders will receive transactional email communications in order to fulfil their order in a timely and correct manner. Once the order has been completed the final email received will be a request for feedback or in relation to your order itself.

Marketing communications

In the order process you will be asked whether you would like to subscribe to our marketing communications. If you tick ‘yes’ your email will be added to a mailing list accessed exclusively and never shared with third parties, by Green Elf Trees. Subsequently you may from time to time be sent offers and communications from Green Elf Trees to this email address. You can unsubscribe from these at any time via the links provided at the bottom of the email. Your email will then be removed from our mailing list.

How long we retain your data

We will retain these data for only as long as needed, legally required and mandated.